Emerchantpay ltd Survey

CUSTOMER SATISFACTION SURVEY

Please take a moment to complete this short survey. All responses will be kept confidential and will not be used for any purpose other than to improve our service and better meet our clients' needs. This survey will take approximately 5 minutes to complete.

1. Considering your experience with other processors, how would you rate the due diligence requirements of eMerchantPay?

Much stringent
You ask for too many documents
About the same
Much light. You ask for basic documentation that is easy to provide

2. Based on the API integration (Server to Server or Hosted payment form) that you are using for connecting to eMerchantPay’s Gateway, please indicate if the services/features included are relevant enough and which of them can be improved?



3. Considering your experience with eMerchantPay’s fraud-scrubbing tools, how would you rate their relativity to your business?

Highly Relevant
Not Relevant
Cannot Rate

4. Considering your experience with other processors, how would you rate the dispute requirements of eMerchantPay?

Much stringent
You ask for too many documents
About the same
Much light. You ask for basic documentation that is easy to provide

5. Please rate the efficiency and usefulness of the gateway reporting tools:

Excellent
Sufficient
Need improvement
Disaster

6. Please rate the comprehensiveness of the settlement reports:

Contain all the needed information
Contain the basics but could be improved
Lack basic information
Are absolutely incomprehensible

7. What features would you like to see added to the gateway reporting tools, if any?



8. How many times did you contact the eMerchantPay representative before the problem was resolved?

No follow up was needed
Once
Twice
The problem was never resolved

9. Which of the below would best describe the outcome of a problem resolved by an eMerchantPay Representative according to your previous experience?

Quickly solved the problem and to my satisfaction
Gave me the wrong or incomplete information
Gave unclear answers
Didn't know how to handle the problem


10. Considering your complete experience with our company, what is the likelihood of applying for another merchant account with eMerchantPay?

Definitely will
Probably will
Probably will not
Definitely will not

11. Please rate the overall services of our company based on your personal experience.

Excellent
Good
Poor
Very Poor

12. Would you recommend eMerchantPay to a friend or business partner?

Yes
No

13. Do you have any additional comments or suggestions on how we can improve?



Thank you for your feedback. We appreciate your honest opinion and will take your input into consideration while providing solutions and services in the future.

If you still have a problem you would like to discuss, please complete the following information and an eMerchantPay representative will contact you shortly (optional).

Name:
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